Incfile Review: 2020 Edition

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Registering a business can often mean excessive paperwork and exorbitant attorney fees, however, online business formation services like Incfile have helped make the whole process much easier. Do they offer the best registered agent services or the best LLC service though? We did our research and went through multiple Incfile reviews to help you figure out if that is the case. 

This Incfile review will look into the company’s online formation services, fees, user reviews, customer support, and more, so read on.

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Editorial Rating

Strengths

  • Affordable pricing
  • Over 4,000 5-star reviews
  • One business day processing
  • Free registered agent services for the first year
  • Lifetime company alerts for filing deadlines
  • Great customer support
  • Online access to documents

Weaknesses

  • Limited intellectual property services
  • No option to consult with a lawyer

Breakdown

Price starts at

$0 + state fees

Processing time

24 hours

Registered agent

1st year free, then $119 / year

Operating agreement

Available in Gold plan

EIN registration

Available in Gold plan

Annual compliance

Yes

Advisory service

Yes

Web hosting & domain

Available in Platinum plan

Overview

Incfile was founded in 2004 with the goal of making the process of registering a business easier through the pairing of streamlined technology and a team of dedicated business formation experts.

Whether you want to open an LLC, S Corp, C Corp, or any other business entity, Incfile’s mission is to provide prospective entrepreneurs with a superior and modern experience at an unparalleled value. Incfile makes incorporating a company as easy as possible, so you can focus on the business side of things.

Services

Business formation services, compliance, third-party correspondence, and startup services — all in one place. Incfile is committed to providing everything a fledgling business might need.

Business Formation Services

Regardless of the industry or nature of your business, Incfile can help you form the organization of your choice, including:

  • LLC
  • S-Corporation
  • C-Corporation
  • Nonprofit

Business Management Services

Beyond formation, Incfile has a full suite of startup services to keep your business going. 

Company Changes

  • Free LLC Filing

You’ll get the same business formation offering and service for free, backed by Incfile’s years of experience in the industry.

  • Amendment/Name Change

Any major event that alters the information on your Articles of Incorporation needs to be reported to your secretary of state by filing an Articles of Amendment form.

  • Dissolution

Incfile.com can ease the burden of having to close down your venture by handling the business dissolution paperwork for you.

  • Foreign Qualification

Filing a Foreign Qualification lets your company do business in other states.

  • DBA/Fictitious Business Name

Filing a Doing Business As (DBA) name lets business owners choose a name to do business under that can be different from the official legal name.

Compliance

  •  Annual Report

Incfile can help you with your annual report that details your company’s activities throughout the previous year.

  • Certificate of Good Standing

A Certificate of Good Standing is an official document issued by the Secretary of State to verify that your company is compliant within the state of incorporation.

  • Corporate/LLC Kit

Incfile issues every company they help incorporate with a personalized kit that includes all of the business’ official state documents.

  • Business Licence Research Package

A business license ensures your company is doing business legitimately in the state it’s incorporated in.

  • Trademark Search & Registration

Incfile will do the research to make sure the mark isn’t already taken, ensure the filing gets accepted by the government office, and provide sound legal advice throughout the entire process.

IRS Filings

  • EIN/Federal Tax ID Number

Companies require an EIN to open an account in the company’s name and to properly pay and account for any wage/payroll employees of the company.

  • Business Accounting

Incfile offers complete business accounting and bookkeeping services at competitive prices. 

  • File S Corp Tax Election

If you are looking for tax benefits and want to reduce the amount of tax you pay on your LLC earnings, a (tax option) S Corporation Tax Election (Form 2553) is a necessity.

Registered Agent

  • Registered Agent Service

The Incfile registered agent service gives companies the convenience, reassurance, and accountability to help manage your vital legal documents and compliance.

  • Change of Registered Agent

The company can also help you change your registered agent if need be. It’s a fairly simple procedure but has state-specific requirements.

Plans & Pricing

Incfile has a three-tiered pricing system. 

Silver Plan

This basic package has all the core features and includes the following services:

  • Preparing and filing Articles of Organization
  • Unlimited name availability search
  • Free registered agent service for the first year

The best part is that you only need to pay the $75 state fees

Gold Plan

This is the most popular Incfile price plan, and comes with all the services of the Silver Plan plus some extra features to get your business started:

  • Employer identification number/Business tax number
  • IRS form 2553
  • Operating agreement
  • Banking resolution
  • Express shipping
  • Lifetime company alerts
  • Online access dashboard
  • Unlimited phone and email support
  • Business banking account
  • Business tax consultation

The price of this package is $224

Platinum Plan

The Platinum Package ups the ante with the following services:

  • Business contract templates
  • Expedited filing
  • FedEx delivery
  • Domain name + business email 

This plan will cost you $374

Incfile Support

Customers can contact Incfile via phone on 844-830-8267, email on support@incfile.com, and fax on 877 919-261. Incfile customer support is available Monday to Friday from 9 am to 6 pm CST

Fans of snail mail can send letters to the Incfile mailing address:

Incfile LLC

17350 State Highway 249

Suite 220

Houston, TX

77064

You can also connect with Incfile via Facebook, Twitter, and LinkedIn. Keep in mind that Incfile BBB and Trustpilot complaints suggest that customer support has been an issue for some users. 

Ease of Use

Incfile reviews show the platform is very user-friendly, the website offers a clean design with simple navigation tools and you can complete most of the tasks with a couple of clicks. The ordering system is straightforward, with all the documents readily available from the dashboard

The dashboard is the central document repository and management tool for the business and can be accessed easily, once you’ve created an Incfile login, using the order number and email address associated with the application.  

User Reviews

There are only 59 Incfile.com reviews on Trustpilot and the company has an overall rating of 4.8 on the platform. Almost all of the positive Incfile reviews refer the excellent support and customer service while all of the negative Incfile Trustpilot reviews were, strangely enough, also about the Incfile customer service.

The firm has a 4.8 overall satisfaction rating on Shopper Approved based on over 13,000 5-star Incfile reviews and 16,501 total reviews. The positive Incfile reviews in 2020 highlighted the service, reliability, and how the easy-to-use dashboard makes filing simple.

There have been 50 total Incfile complaints on the Better Business Bureau in the last three years. Out of those, 31 have been closed in the last 12 months. 

We looked through some more Incfile customer reviews on other platforms as well. Incfile reviews on Reddit are mixed, some customers were satisfied with the service while others recommend just doing the filing yourself.

Verdict

Incfile has plenty of experience helping businesses get off the ground, and all of their services, albeit limited, come with a transparent flat fee and they make getting your legal business paperwork done easier and more affordable for small business owners.

Our Incfile review shows this outfit is a great option if you’re working on a limited budget, with the exception of state fees the silver package is essentially free. Plus, you can take care of basic business formation, legal compliance, and taxes all in one place. That’s a great deal. 

Alternatives

How does Incfile stack up against some of its competitors? Let’s find out. 

Incfile vs LegalZoom

Incfile is the more affordable service between the two, given that its basic price plan is $0 (apart from the state fees). You also get Incfile registered agent services for free for the first year with business formation — then $119 annually thereafter ⁠— while LegalZoom charges $159 for the service from the onset. 

LegalZoom does have a few things over Incfile though; customers can file patent applications through LegalZoom while Incfile trademark services aren’t available. Incfile also doesn’t provide the option to create custom and personalized corporate forms or provide ongoing legal help. LegalZoom provides both. 

Ultimately, Incfile is more suited to newer businesses that need formation and compliance assistance while LegalZoom caters better to more established ventures. 

Incfile vs ZenBusiness

The services that Incfile and ZenBusiness offer are almost identical, they both provide the full preparation and filing of your Articles of Organization, along with providing registered agent service for the first year. 

The main difference is that ZenBusiness also includes a customizable operating agreement while Incfile includes additional third-party offers for a business bank account and website creation. ZenBusiness also has the best registered agent service, at $99 annually.

We read through some reviews online and ZenBusiness is often rated as the best LLC website. One ZenBusiness review, in particular, highlighted the efficiency of the service as well as the ease of use of the platform

Incfile vs BizFilings

Incfile and BizFilings have a lot of similarities — they both have incredibly user-friendly dashboards as well as reminders about deadlines and state requirements — but they have some differences that might help customers make a decision.

BizFillings has a base price of $99 (+ state fees) while the entry-level Incfile package is essentially free. Both companies offer registered agent services with their packages, BizFillings only offers theirs for six months while Incfile’s offer includes a full year of the service

Wrap Up

Incfile is one of the best incorporation service options around. While we couldn’t find any Incfile coupon or discount at the time of writing, they still offer the cheapest LLC registration by far — it’s hard to go cheaper than free. The inclusion of a full year of registered agent services — again, free for the first year — is also a great plus.

Incfile is inexpensive, quick, and easy to use. Despite the mixed feedback on customer service, their long history, large customer base, and excellent Incfile reviews otherwise are all good indicators of their reliability and reputation.

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Editorial Rating

FAQs About Incfile

What is Incfile?

Incfile is an online incorporation service that assists entrepreneurs with business entity formation, filing compliance documents, and filing taxes.

Is Incfile legit?

Incfile has been around since 2004, over 250,000 business owners have trusted them with their business needs and according to their website, 96% of customers who have used their service have given them a 4 or 5-star rating.

Is Incfile safe?

Incfile is a safe and reputable company that has helped over 50,000 companies form businesses since 2004.

How do I cancel Incfile?

If you have placed an order that you want to cancel, you need to send an email to support@incfile.com. Incfile cannot accept instructions to cancel an order or make changes to an order by telephone.

How do I cancel Incfile as a registered agent?

You’ll need to visit your specific secretary of states’ website to access the appropriate forms and information on how to change your registered agent but you can always just email support@incfile.com and they will cancel your registered agent service and/or help you to notify your secretary of state.