Last Updated: April 29, 2021
Starts at $40
Starts at $0
Contact form, community
Maximum refund and expert-approved
Windows, macOS, Android, and iOS
Are you looking for help with tax preparation and filing? We checked countless TurboTax reviews and concluded it’s one of the best tax services. But does it live up to the hype?
Let’s see how it measures up to its competitors.
What Is TurboTax?
Tax fraud statistics show that if you file a return two or more months after the due date, you may pay a $250,000 penalty. TurboTax prevents this from happening.
Designed by Intuit, the software helps with tax prep, filing, and returns. It’s been around since the 1990s. You can find it online, as well as in downloadable and physical CD form.
Its interface may look simple, but TurboTax reviews report that it’s powerful tax software that deals with complex situations. As such, it’s not the cheapest way to do taxes.
Intuit TurboTax Services
Whether you need to file a simple 1040 form or you’re a small business owner, TurboTax’s got you covered. It has options to:
- Prepare and file unemployment income, child and income tax credit
- Deduct property taxes and mortgage interest
- Turn your donations into deductions
- Import your investment income
- Report sales of stocks, bonds, crypto, or ETFs trading
- Find industry specific deductions
- File 1099 NEC and Schedule C
TurboTax will strive to get you the maximum refund available.
If you’re not comfortable filing taxes on your own, live packages offer you assistance from an experienced TurboTax expert via a one-way live video chat. Alternatively, you can have all your taxes prepared by a tax expert.
The filing process acts just like an interview. You provide answers to simple questions, which may impact your taxes. Based on your response, TurboTax decides which deductions and credit to search for.
In case you have any questions or don’t know what to write in the answers, the company’s experts and support are at your disposal.
Don’t worry about errors, as they’re covered. The software guarantees 100% accurate calculations and an expert-approved guarantee. If TurboTax Calculator or an expert makes a mistake resulting in a penalty, the company will take care of it.
Customer reviews on TurboTax confirm that this tax preparation software is excellent for anyone who files taxes independently. It’s perfect for freelancers and small business owners.
TurboTax is also a great alternative if you’re a W-2 income earner, eligible for income tax or child credit. If that is the case, you may file your state and federal tax return for free.
TurboTax Desktop Version/Mobile App
You can download TurboTax’s desktop version or use it online. Users who prefer their tax prep software on the go can count on the mobile app, supporting both iOS and Android devices. There’s also the option for a physical copy (CD).
The research for our TurboTax online review shows that customers choose this version as they need access from both desktop and mobile clients. The cloud stores all your data, so you don’t have to save it on a hard drive.
If you go for the CD version, you can manage your taxes offline, and the software will store the data on your HDD. But, according to TurboTax, customers prefer doing their taxes online. Approximately 75% of users opt for the online version.
Whatever you choose, you’ll be delighted with the user-friendly interface and ease of use.
TurboTax Pricing and Plans
There are several packages but they aren’t cheap. Many customers who left Intuit TurboTax reviews argue that the prices are a bit too high. Fortunately, there’s always the free version.
The TurboTax Free Edition lets you file your taxes without paying a penny. This package is limited as it applies only to simple tax returns — one federal and one state.
If you look into TurboTax Intuit reviews, you’ll see that the TurboTax Deluxe is the most popular package. It charges $40 per federal and an extra $40 per state. It goes through over 350 tax deductions and credits to see what you qualify for and ensure that you obtain the maximum tax refund.
The TurboTax Premier is a slightly more expensive package. It costs $70 per federal and $40 per state. Designed for investors, this plan provides smooth income reporting by importing transactions from many financial institutions. The software will browse 400+ tax deductions to get you as much refund as possible. Though the package is a bit pricey, TurboTax Premier reviews show that customers are delighted with this package.
As the name suggests, small business owners and freelancers will benefit from the TurboTax Self-Employed. The plan specializes in uncovering personalized and industry-specific deductions and maximizing them. It also offers assistance with tax preparation.
You can buy this plan for $90 per federal and $40 per state filing. As you can notice from TurboTax reviews for the Self-Employed, customers who have signed up for this package are quite content.
If you need help from experts, signing up for TurboTax Live will get you the best tax filing service. The Live program includes guidance and on-demand answers from tax professionals or CPAs in addition to the basic features.
For more details on each plan, visit the official website. It often has special offers and discounts, so it’s better to check for the most accurate prices.
TurboTax Reviews: Are Users Satisfied?
If you visit the website, you’ll notice many 5-star ratings by happy customers that say it’s the best tax program. Despite the high-quality of service and praise in other DIY tax reviews, some users aren’t satisfied with it. Let’s go through TurboTax customer reviews to see why it might not be the best tax return software.
For starters, take a look at BBB reviews and complaints. The company has an A+ rating, but low average ratings. Users complained about problems ranging from difficult unsubscribing to losing funds or overpaying due to software mistakes.
TurboTax ratings on TrustPilot are relatively low. The tax return software has only 2.5 stars and not many user reviews.
On Consumer Affairs, it has a 3-star rating based on more than 500 reviews. Again, the complaints are different — upselling attempts, overcharging, and omissions.
Judging by TurboTax reviews, the main issue is the absence of the second round of stimulus checks. Many clients who were hit severely by the COVID-19 expected to receive the stimulus check from TurboTax. But they didn’t get it.
How does it measure up to its software competitors?
We have covered it all in our TurboTax review, so read on to find out.
TurboTax vs H&R Block
Its greatest rival is H&R Block.
But is H&R Block better than TurboTax?
Each has its pros and cons. H&R Block’s tax prep services go back to 1955, while TurboTax launched in the 1990s. Both are examples of top-rated online tax software with similar packages and pricing.
TurboTax offers a discount, but H&R Block’s packages are more affordable, starting at $29.99 per federal and $36.99 per state filed. The latter is also a better option if you want to file taxes for free, as it covers more services than TurboTax Free.
TaxSlayer vs TurboTax
If you’re looking for a cheap tax prep solution, TaxSlayer might be a better alternative than TurboTax. Its prices start at $17 per federal and $32 per state tax return. Customers who do simple taxes, like 1040, can file one federal and one state tax return for free.
TaxSlayer is the best free tax return site if you’re in military service as the federal tax is free. TurboTax offers no such package.
FreeTaxUSA vs TurboTax
If you want a little to no cost, you should go for FreeTaxUSA, as it is, without a doubt, the cheapest place to do taxes. For only $6.99, you’ll file your taxes and get assistance from a tax expert. Or you may do your federal taxes for free and pay only $12.95 for state filing.
TurboTax Free won’t charge you either, but it’s more limited than FreeTaxUSA.
TurboTax feels like an interview with an experienced financial advisor that asks simple, straightforward questions. The software interface is seamless and easy-to-navigate. What’s more, you can always count on the company’s professional support if you have any issues.
During our research, we discovered that the software doesn’t have a good user rating. The main problem is the company’s effort to upsell a more expensive package to customers who don’t need it, overpaying, and the lack of a stimulus check. Still, Intuit is quick to respond and resolve issues, which is a big plus.
In terms of prices, the software isn’t among the cheap ways to file taxes. It has a free plan, but it’s somewhat limited and won’t fit clients with complex tax situations. That said, the company offers a refund if you can collect a greater refund.
To sum up our TurboTax review: if you’re looking for powerful tax software, it’s an option with a long history of quality service. Of course, we recommend you take a look at some alternatives before making the final decision.
- Great user experience
- Explanations of tax calculations
- Excellent TurboTax online reviews
- Different packages and pricing plans
- Step-by-step assistance with tax return
- Option for advice from a tax or CPA expert
- No upfront fees
- Not the cheapest way to file taxes
- Expert advice requires TurboTax Live
- Limited services in the TurboTax Free Edition
Is TurboTax free?
Though it offers a free package, TurboTax is one of the pricier places to do your taxes. But you’ll get a high-quality service, so a few extra dollars might pay off.
Is TurboTax worth it?
Whatever TurboTax plan you sign up for, you won’t regret it. You may need to invest more, but it’s certainly worth it, given the quality of service. Plus, TurboTax promises to pay back if you fail to get the maximum return.
How accurate is TurboTax?
TurboTax offers 100% accurate calculations and an expert-approved guarantee. If there are any errors that result in a penalty, TurboTax will cover them for you.
Which TurboTax to use?
For just one state and federal tax filing, TurboTax Free is enough. However, if you’re an entrepreneur or freelancer, you should go for TurboTax Self-Employed. The most popular plan among users remains the TurboTax Deluxe.
Does TurboTax get you the best refund?
TurboTax promises a maximum refund guarantee. In other words, if you get a higher refund by other tax prep methods or it turns out that you owe less, the company will refund the money.
Is TurboTax reliable?
It has a BBB rating of A+. While some unhappy customers give it a low score, a large number of clients praise the diversity and quality of its services in their TurboTax reviews. With over 30 years in business and quick response to customer issues, we’d say you can rely on TurboTax.